Messages
The Messages section enables you to communicate directly with your child's teachers and school administration.
Accessing Messages
- Click "Messages" in the sidebar navigation
- View your message inbox
Inbox Overview
Message List
View all messages:
- Sender (teacher name, school)
- Subject/preview
- Date received
- Read/unread status
Organization
Messages are organized in:
- Inbox - Received messages
- Sent - Messages you've sent
- Drafts - Unsent messages
Composing Messages
New Message
- Click "New Message" or "Compose"
- Select recipient
- Choose which child (if relevant)
- Enter subject
- Write message
- Send
Selecting Recipients
Choose who to message:
| Recipient | When to Use |
|---|---|
| Subject Teacher | Subject-specific questions |
| Class Teacher | General concerns |
| School Admin | Administrative matters |
| Principal | Serious issues |
Linking to Child
When messaging about a specific child:
- Select the child from dropdown
- Teacher sees context
- Keeps communication organized
Replying to Messages
Quick Reply
- Open the message
- Click "Reply"
- Type response
- Send
Conversation View
Messages are threaded:
- See full conversation history
- Reply within thread
- Keep context together
Message Types
Teacher Messages
Teachers may message about:
- Academic progress
- Behavior observations
- Assignment concerns
- Upcoming events
- Meeting requests
School Announcements
Receive announcements about:
- School events
- Schedule changes
- Important notices
- Policy updates
System Messages
Automated messages for:
- Grade notifications
- Attendance alerts
- Fee reminders
- Report availability
Best Practices
Effective Communication
When messaging teachers:
- Be specific about your concern
- Include relevant details
- Ask clear questions
- Be respectful and professional
Response Times
- Teachers typically respond within 1-2 school days
- Urgent matters: contact school directly
- Non-urgent: be patient
Appropriate Topics
Appropriate:
- Academic concerns
- Behavioral questions
- Schedule inquiries
- Support requests
Better handled in person:
- Complex issues
- Sensitive matters
- Conflict resolution
Notifications
Message Alerts
You'll be notified of:
- New messages
- Important announcements
- Replies to your messages
Notification Settings
Control alerts in Settings:
- Email notifications
- In-app alerts
- Push notifications
Multiple Children
Organizing by Child
When you have multiple children:
- Messages tagged by child
- Filter by child if needed
- Clear context for teachers
Tips
- Be clear - State your purpose upfront
- Be concise - Keep messages focused
- Be respectful - Professional tone always
- Check regularly - Don't miss important messages
- Follow up - If no response after reasonable time
- Keep records - Important communications documented